Welcome to our page that covers the most frequently asked questions posed to our customer service teams. Each one has been curated to help answer the most asked question we encounter on a daily basis.
Please note however that if you require additional or more detailed information than that which we provide here, you may contact our call center at any time.
Online Casino FAQ
Welcome to our page that covers the most frequently asked questions posed to our customer service teams. Each one has been curated to help answer the most asked question we encounter on a daily basis.
Please note however that if you require additional or more detailed information than that which we provide here, you may contact our call center at any time.
Happy gaming, and may the odds be ever in your favor! If there’s anything else you need to know or any other tips you’re curious about, just give me a shout.
You can safely deposit into your personal casino account using either Cryptocurrencies or Electronic Wallets.
That all depends on the banking option you are using, but it works out as follows:
Electronic wallets
Minimum withdrawal amount is 500. Withdrawals below this amount are not allowed and the maximum amount is 15000
Cryptocurrencies
TRC20 wallet: Minimum withdrawal is $20.
ERC20 wallet: Minimum withdrawal is $50.
Please note that the withdrawal process may take between 1 and 3 days.
Please provide the following:
A photo of your ID card
(front and back)
A selfie with your ID card
You will need to follow the following verification steps below:
Provide a photo of your ID card and a photo of the bank card used for the deposit. A selfie is not required.
Take a sheet of paper and write: “I made a deposit at YYY Casino website” with today’s date. Place your bank card under the statement, take a photo, and upload it
as a selfie.
Take a selfie with the bank card used for the deposit. Ensure the first 6 and last 4 digits, your name, and expiration date are visible. Also, include a selfie with your ID card.
You will receive a notification that your account has been successfully verified, and you will be able to freely access it. If you’d like to add another bank card, please provide a photo of it to enable withdrawal functionality.
Yes you do! In fact, we offer the best casino bonuses around, including:
MuchBetter Deposits
Receive a 10% bonus.
Cryptocurrency Deposits
Receive a 10% bonus.
An Important Notice:
You need to select the bonus within 2 seconds from the available bonuses on the website.
We offer a generous 100% match bonus up to $2200, regardless of your deposit method. For example, if you deposit $500, you’ll receive an additional $500 as a bonus. It is important to note that this bonus is applicable only to your first deposit.
Our available deposit methods include the following safe and secure casino banking options:
This is banking option dependant, which is as follows:
MuchBetter Deposits
Minimum withdrawal amount is $500. Withdrawals below this amount are not allowed and the maximum amount is $10000
Cryptocurrency Deposits
The TRC20 wallet has a minimum withdrawal of $20 and the ERC20 wallet has a minimum withdrawal of $50.
Please Note!
The withdrawal process may take between 1 and 3 days.
Your withdrawal request would have been received and needs approval from the Finance Department. This process may take between 24 and 72 hours, and we thank you for your understanding.
